Business Writing

Overusing capital letters is a common error in business communications. This mistake often arises from a well-intentioned desire to convey respect or emphasise the significance of certain words. However, the overuse of capital letters detracts from the overall readability and professionalism of the communication. Capital letters should be used: at the start of a sentence for writing the pronoun "I" for proper nouns: people, organisations, countries, cities, states, historical events, government…